Monday, June 25, 2007

Mon Ami - Service at it's finest

During our stay in Port Clinton for the weekend we decided to forgo heading over to Put in Bay and opted to stay in Port Clinton for the evening. We had never been to Mon Ami before and decided that is where we wanted to have diner.

After a quick stop at Cheese Haven, who could pass up seeing the selection of over 125 different cheeses, we headed to Mon Ami.

If you have never been there we would recommend that you stop in the next time you are in the PC area. We dined on the patio, enjoyed a wonderful seafood dinner and a couple great glasses of wine.

Now it may not sound like much but it was really a fantastic experience for us. The service was awesome and we truly enjoyed talking with our waitress. She was exactly what you would want in a waitress - funny, engaging, and not afraid to share a little bit of herself with us. Even though we live only 45 minutes away she was sure to share with us all sorts of great stories about the winery, the islands and how great it is to work at Mon Ami.

YES - she loved her job, her co workers, her boss and her customers. WOW. Oddly enough my husband and I were just talking about an experience we had at a local Toledo eatery where we felt like ordering a glass of water was an inconvenience to our waitress. Not Carrie - she brought water, wine, napkins, extra plates, anything we wanted, she delivered.

We all know that waitressing and any type of food service work is difficult. The hours, the people, the overall general stereotyping of cocktail waitresses and bartenders, but Carrie as well as the rest of her team at Mon Ami seemed to overcome that. They were all pleasant.

Makes me wonder - how can we be better at taking some of the more unpleasant aspects of our jobs and every day lives and turn them into a different experience for us, and in turn, a better experience for our customers and clients. Is it possible to overcome these things and love your job, your boss, your coworkers and your customers?

1 comment:

Anonymous said...

This is an amazing coincidence. My niece and her husband went to Mon Ami for dinner this past weekend too. Their experience was the complete opposite, however...in large part, due to the waiter they had.

Hmmm. Perhaps Mon Ami should have Carrie train the other wait staff in her style of service.

Word-of-mouth is at play here -- As a potential first-time customer of Mon Ami -- having heard both the good and the bad, I am wondering...should I go?